I have lost my password. What should I do?

I have just bought some credit but my account balance is not updated?

Will I receive an invoice?

My order status shows "COMPLETED" but no credits are added to my account?

Where can I view and change my InterVoip customer details?

I have registered but haven't received a confirmation email

^ topI have lost my password. What should I do?

Use our password retrieval module on the Buy Credits page.

^ topI have just bought some credit but my account balance is not updated?

Account balances are updated centrally, so you may need to wait a couple of minutes in order to get the most accurate update.

If you have just placed a new order please ensure you check your payment status by signing in to your account and checking your purchases. Only orders that are listed as "Completed" will appear in your balance.

One suggestion is that you place a call even if the purchased credit isn't showing yet. Often the balance shown can take longer to update but calls can still be made. If your call goes through successfully the balance will be updated immediately.

^ topWill I receive an invoice?

You will not receive an invoice by post. All call specifications and -costs can be seen on your account page on this website.

^ topMy order status shows "COMPLETED" but no credits are added to my account?

In some cases customers have experienced longer than expected delays in between orders being processed and credits appearing in balances. Generally it should only take minutes, but in a small number of cases customers may have to wait longer for their balance to reflect the purchase.

You can always check your order status in the My Purchases section of your personal pages. We suggest you attempt to place a call even if the purchased credits have not appeared yet. In some cases the shown balance may take some time. If your order is listed as "Completed" you WILL receive your credits.

^ topWhere can I view and change my InterVoip customer details?

If you wish to change your personal details please login and select 'Your invoice address' to update your account. Please note online changes may take up to an hour to be processed and may not show immediately on your account. Please be patient and check your account in an hour to see if the changes have been processed.

Should your account be blocked as a result of failed payments you may not be able to change your details until the block has been removed due to security reasons.

^ topI have registered but haven't received a confirmation email

If you have not received our subscription email due to spam filters for example your registration may still have been successful. Please try an hour after registration if you can make calls using InterVoip.