FAQ - Account
General •
Payment •
Account •
Connection
^ top I have lost my password. What should I do?Use our password retrieval module on the Buy Credits page.
^ top I have just bought some credit but my account balance is not updated?Account balances are updated centrally, so you may need to wait a couple of minutes in order to get the most accurate update.
If you have just placed a new order please ensure you check your payment status by signing in to your account and checking your purchases. Only orders that are listed as "Completed" will appear in your balance.
One suggestion is that you place a call even if the purchased credit isn't showing yet. Often the balance shown can take longer to update but calls can still be made. If your call goes through successfully the balance will be updated immediately.
^ top Will I receive an invoice?You will not receive an invoice by post. All call specifications and -costs can be seen on your account page on this website.
^ top My order status shows "COMPLETED" but no credits are added to my account?In some cases customers have experienced longer than expected delays in between orders being processed and credits appearing in balances. Generally it should only take minutes, but in a small number of cases customers may have to wait longer for their balance to reflect the purchase.
You can always check your order status in the My Purchases section of your personal pages . We suggest you attempt to place a call even if the purchased credits have not appeared yet. In some cases the shown balance may take some time. If your order is listed as "Completed" you WILL receive your credits.
^ top Where can I view and change my InterVoip customer details?If you wish to change your personal details please login and select 'Your invoice address' to update your account. Please note online changes may take up to an hour to be processed and may not show immediately on your account. Please be patient and check your account in an hour to see if the changes have been processed.
Should your account be blocked as a result of failed payments you may not be able to change your details until the block has been removed due to security reasons.
^ top I have registered but haven't received a confirmation emailIf you have not received our subscription email due to spam filters for example your registration may still have been successful. Please try an hour after registration if you can make calls using InterVoip.
Destination
EUR/min
brazil 1.5 ct
inum 0.0 ct
bolivia (mobile) 7.0 ct
israel (mobile) 5.0 ct
japan (mobile) 4.5 ct
Rates Calculator
Select the country you are calling from, and the country you want to call to see the costs in euros.
From
afghanistan
afghanistan mobile
albania
albania mobile
algeria
algeria mobile
american samoa
american samoa mobile
andorra
andorra mobile
angola
angola mobile
anguilla
anguilla mobile
antarctica
antigua and barbuda
antigua and barbuda mobile
argentina
argentina mobile
armenia
armenia mobile
aruba
aruba mobile
ascension islands
australia
australia mobile
austria
austria mobile
azerbaijan
azerbaijan mobile
bahamas
bahamas mobile
bahrain
bahrain mobile
bangladesh
bangladesh mobile
barbados
barbados mobile
belarus
belarus mobile
belgium
belgium mobile
belize
belize mobile
benin
benin mobile
bermuda
bermuda mobile
bhutan
bhutan mobile
bolivia
bolivia mobile
bosnia-herzegovina
bosnia-herzegovina mobile
botswana
botswana mobile
brazil
brazil mobile
british indian ocean territory
british virgin islands
british virgin islands mobile
brunei darussalam
brunei darussalam mobile
bulgaria
bulgaria mobile
burkina faso
burkina faso mobile
burundi
burundi mobile
cambodia
cambodia mobile
cameroon
cameroon mobile
canada
cape verde
cape verde mobile
cayman islands
cayman islands mobile
central african republic
central african republic mobile
chad
chad mobile
chile
chile mobile
china
china mobile
colombia
colombia mobile
comoros
comoros mobile
congo
congo mobile
congo democratic republic
congo democratic republic mobile
cook islands
cook islands mobile
costa rica
costa rica mobile
croatia
croatia mobile
cuba
cuba mobile
cyprus
cyprus mobile
czech republic
czech republic mobile
denmark
denmark mobile
djibouti
djibouti mobile
dominica
dominica mobile
dominican republic
dominican republic mobile
east timor
east timor mobile
ecuador
ecuador mobile
egypt
egypt mobile
el salvador
el salvador mobile
equatorial guinea
equatorial guinea mobile
eritrea
eritrea mobile
estonia
estonia mobile
ethiopia
ethiopia mobile
faeroes islands
faeroes islands mobile
falkland islands
falkland islands mobile
fiji
fiji mobile
finland
finland mobile
france
france mobile
french guiana
french guiana mobile
french polynesia
french polynesia mobile
gabon
gabon mobile
gambia
gambia mobile
georgia
georgia mobile
germany
germany mobile
ghana
ghana mobile
gibraltar
gibraltar mobile
greece
greece mobile
greenland
greenland mobile
grenada
grenada mobile
guadeloupe
guadeloupe mobile
guam
guatemala
guatemala mobile
guinea
guinea mobile
guinea-bissau
guinea-bissau mobile
guyana
guyana mobile
haiti
haiti mobile
honduras
honduras mobile
hong kong
hong kong mobile
hungary
hungary mobile
iceland
iceland mobile
india
india mobile
indonesia
indonesia mobile
iran
iran mobile
iraq
iraq mobile
ireland
ireland mobile
ireland [national rate]
israel
israel mobile
italy
italy mobile
ivory coast
ivory coast mobile
jamaica
jamaica mobile
japan
japan mobile
jordan
jordan mobile
kazakhstan
kazakhstan mobile
kenya
kenya mobile
kuwait
kuwait mobile
kyrgyzstan
kyrgyzstan mobile
laos
laos mobile
latvia
latvia mobile
lebanon
lebanon mobile
lesotho
lesotho mobile
liberia
liberia mobile
libya
libya mobile
liechtenstein
liechtenstein mobile
lithuania
lithuania mobile
luxembourg
luxembourg mobile
macao
macao mobile
macedonia
macedonia mobile
madagascar
madagascar mobile
malawi
malawi mobile
malaysia
malaysia mobile
maldives
maldives mobile
mali
mali mobile
malta
malta mobile
marshall islands
marshall islands mobile
martinique
martinique mobile
mauritania
mauritania mobile
mauritius
mauritius mobile
mayotte
mayotte mobile
mexico
mexico mobile
micronesia
micronesia mobile
moldova
moldova mobile
monaco
monaco mobile
mongolia
mongolia mobile
montenegro
montenegro mobile
montserrat
montserrat mobile
morocco
morocco mobile
mozambique
mozambique mobile
myanmar
myanmar mobile
namibia
namibia mobile
nauru
nauru mobile
nepal
nepal mobile
netherlands
netherlands mobile
netherlands antilles
netherlands antilles mobile
new caledonia
new caledonia mobile
new zealand
new zealand mobile
nicaragua
nicaragua mobile
niger
niger mobile
nigeria
nigeria mobile
niue
norfolk island
norfolk island mobile
north korea
northern mariana islands
northern mariana islands mobile
norway
norway mobile
oman
oman mobile
pakistan
pakistan mobile
palau
palau mobile
palestinian territory
palestinian territory mobile
panama
panama mobile
papua new guinea
papua new guinea mobile
paraguay
paraguay mobile
peru
peru mobile
philippines
philippines mobile
poland
poland mobile
portugal
portugal mobile
puerto rico
puerto rico mobile
qatar
qatar mobile
reunion
reunion mobile
romania
romania mobile
russian federation
russian federation mobile
russian federation [moscow]
russian federation [st petersburg]
rwanda
rwanda mobile
samoa
samoa mobile
san marino
san marino mobile
sao tome and principe
sao tome and principe mobile
saudi arabia
saudi arabia mobile
senegal
senegal mobile
serbia and montenegro
serbia and montenegro mobile
seychelles
seychelles mobile
sierra leone
sierra leone mobile
singapore
singapore mobile
slovak republic
slovak republic mobile
slovenia
slovenia mobile
solomon islands
solomon islands mobile
somalia
somalia mobile
south africa
south africa mobile
south korea
south korea mobile
spain
spain mobile
sri lanka
sri lanka mobile
st helena
st kitts and nevis
st kitts and nevis mobile
st lucia
st lucia mobile
st pierre and miquelon
st pierre and miquelon mobile
st vincent and the grenadines
st vincent and the grenadines mobile
sudan
sudan mobile
suriname
suriname mobile
swaziland
swaziland mobile
sweden
sweden mobile
switzerland
switzerland mobile
syrian arab republic
syrian arab republic mobile
taiwan
taiwan mobile
tajikistan
tajikistan mobile
tanzania
tanzania mobile
thailand
thailand mobile
thuraya
togo
togo mobile
tonga
tonga mobile
trinidad and tobago
trinidad and tobago mobile
tristan da cunha
tunisia
tunisia mobile
turkey
turkey mobile
turkmenistan
turkmenistan mobile
turks and caicos
turks and caicos mobile
tuvalu
uganda
uganda mobile
ukraine
ukraine mobile
united arab emirates
united arab emirates mobile
united kingdom
united kingdom mobile
united kingdom [0844 rate]
united kingdom [0845 rate]
united kingdom [0871 rate]
united kingdom [national rate]
united kingdom [personal]
united states
united states mobile
uruguay
uruguay mobile
us virgin islands
us virgin islands mobile
uzbekistan
uzbekistan mobile
vanuatu
vanuatu mobile
venezuela
venezuela mobile
viet nam
viet nam mobile
wallis and futuna
yemen
yemen mobile
zambia
zambia mobile
zimbabwe
zimbabwe mobile
To
afghanistan
afghanistan mobile
albania
albania mobile
algeria
algeria mobile
american samoa
american samoa mobile
andorra
andorra mobile
angola
angola mobile
anguilla
anguilla mobile
antarctica
antigua and barbuda
antigua and barbuda mobile
argentina
argentina mobile
armenia
armenia mobile
aruba
aruba mobile
ascension islands
australia
australia mobile
austria
austria mobile
azerbaijan
azerbaijan mobile
bahamas
bahamas mobile
bahrain
bahrain mobile
bangladesh
bangladesh mobile
barbados
barbados mobile
belarus
belarus mobile
belgium
belgium mobile
belize
belize mobile
benin
benin mobile
bermuda
bermuda mobile
bhutan
bhutan mobile
bolivia
bolivia mobile
bosnia-herzegovina
bosnia-herzegovina mobile
botswana
botswana mobile
brazil
brazil mobile
british indian ocean territory
british virgin islands
british virgin islands mobile
brunei darussalam
brunei darussalam mobile
bulgaria
bulgaria mobile
burkina faso
burkina faso mobile
burundi
burundi mobile
cambodia
cambodia mobile
cameroon
cameroon mobile
canada
cape verde
cape verde mobile
cayman islands
cayman islands mobile
central african republic
central african republic mobile
chad
chad mobile
chile
chile mobile
china
china mobile
colombia
colombia mobile
comoros
comoros mobile
congo
congo mobile
congo democratic republic
congo democratic republic mobile
cook islands
cook islands mobile
costa rica
costa rica mobile
croatia
croatia mobile
cuba
cuba mobile
cyprus
cyprus mobile
czech republic
czech republic mobile
denmark
denmark mobile
djibouti
djibouti mobile
dominica
dominica mobile
dominican republic
dominican republic mobile
east timor
east timor mobile
ecuador
ecuador mobile
egypt
egypt mobile
el salvador
el salvador mobile
equatorial guinea
equatorial guinea mobile
eritrea
eritrea mobile
estonia
estonia mobile
ethiopia
ethiopia mobile
faeroes islands
faeroes islands mobile
falkland islands
falkland islands mobile
fiji
fiji mobile
finland
finland mobile
france
france mobile
french guiana
french guiana mobile
french polynesia
french polynesia mobile
gabon
gabon mobile
gambia
gambia mobile
georgia
georgia mobile
germany
germany mobile
ghana
ghana mobile
gibraltar
gibraltar mobile
greece
greece mobile
greenland
greenland mobile
grenada
grenada mobile
guadeloupe
guadeloupe mobile
guam
guatemala
guatemala mobile
guinea
guinea mobile
guinea-bissau
guinea-bissau mobile
guyana
guyana mobile
haiti
haiti mobile
honduras
honduras mobile
hong kong
hong kong mobile
hungary
hungary mobile
iceland
iceland mobile
india
india mobile
indonesia
indonesia mobile
iran
iran mobile
iraq
iraq mobile
ireland
ireland mobile
ireland [national rate]
israel
israel mobile
italy
italy mobile
ivory coast
ivory coast mobile
jamaica
jamaica mobile
japan
japan mobile
jordan
jordan mobile
kazakhstan
kazakhstan mobile
kenya
kenya mobile
kuwait
kuwait mobile
kyrgyzstan
kyrgyzstan mobile
laos
laos mobile
latvia
latvia mobile
lebanon
lebanon mobile
lesotho
lesotho mobile
liberia
liberia mobile
libya
libya mobile
liechtenstein
liechtenstein mobile
lithuania
lithuania mobile
luxembourg
luxembourg mobile
macao
macao mobile
macedonia
macedonia mobile
madagascar
madagascar mobile
malawi
malawi mobile
malaysia
malaysia mobile
maldives
maldives mobile
mali
mali mobile
malta
malta mobile
marshall islands
marshall islands mobile
martinique
martinique mobile
mauritania
mauritania mobile
mauritius
mauritius mobile
mayotte
mayotte mobile
mexico
mexico mobile
micronesia
micronesia mobile
moldova
moldova mobile
monaco
monaco mobile
mongolia
mongolia mobile
montenegro
montenegro mobile
montserrat
montserrat mobile
morocco
morocco mobile
mozambique
mozambique mobile
myanmar
myanmar mobile
namibia
namibia mobile
nauru
nauru mobile
nepal
nepal mobile
netherlands
netherlands mobile
netherlands antilles
netherlands antilles mobile
new caledonia
new caledonia mobile
new zealand
new zealand mobile
nicaragua
nicaragua mobile
niger
niger mobile
nigeria
nigeria mobile
niue
norfolk island
norfolk island mobile
north korea
northern mariana islands
northern mariana islands mobile
norway
norway mobile
oman
oman mobile
pakistan
pakistan mobile
palau
palau mobile
palestinian territory
palestinian territory mobile
panama
panama mobile
papua new guinea
papua new guinea mobile
paraguay
paraguay mobile
peru
peru mobile
philippines
philippines mobile
poland
poland mobile
portugal
portugal mobile
puerto rico
puerto rico mobile
qatar
qatar mobile
reunion
reunion mobile
romania
romania mobile
russian federation
russian federation mobile
russian federation [moscow]
russian federation [st petersburg]
rwanda
rwanda mobile
samoa
samoa mobile
san marino
san marino mobile
sao tome and principe
sao tome and principe mobile
saudi arabia
saudi arabia mobile
senegal
senegal mobile
serbia and montenegro
serbia and montenegro mobile
seychelles
seychelles mobile
sierra leone
sierra leone mobile
singapore
singapore mobile
slovak republic
slovak republic mobile
slovenia
slovenia mobile
solomon islands
solomon islands mobile
somalia
somalia mobile
south africa
south africa mobile
south korea
south korea mobile
spain
spain mobile
sri lanka
sri lanka mobile
st helena
st kitts and nevis
st kitts and nevis mobile
st lucia
st lucia mobile
st pierre and miquelon
st pierre and miquelon mobile
st vincent and the grenadines
st vincent and the grenadines mobile
sudan
sudan mobile
suriname
suriname mobile
swaziland
swaziland mobile
sweden
sweden mobile
switzerland
switzerland mobile
syrian arab republic
syrian arab republic mobile
taiwan
taiwan mobile
tajikistan
tajikistan mobile
tanzania
tanzania mobile
thailand
thailand mobile
thuraya
togo
togo mobile
tonga
tonga mobile
trinidad and tobago
trinidad and tobago mobile
tristan da cunha
tunisia
tunisia mobile
turkey
turkey mobile
turkmenistan
turkmenistan mobile
turks and caicos
turks and caicos mobile
tuvalu
uganda
uganda mobile
ukraine
ukraine mobile
united arab emirates
united arab emirates mobile
united kingdom
united kingdom mobile
united kingdom [0844 rate]
united kingdom [0845 rate]
united kingdom [0871 rate]
united kingdom [national rate]
united kingdom [personal]
united states
united states mobile
uruguay
uruguay mobile
us virgin islands
us virgin islands mobile
uzbekistan
uzbekistan mobile
vanuatu
vanuatu mobile
venezuela
venezuela mobile
viet nam
viet nam mobile
wallis and futuna
yemen
yemen mobile
zambia
zambia mobile
zimbabwe
zimbabwe mobile
Pc to Phone:
Phone to Phone:
SMS:
Access Number: