My account has been blocked and I cannot buy credit anymore. Why is that ?

Are there any other charges to pay ?

What is the minimum topup amount

I would like to pay without VAT, is that possible ?

Will I receive an invoice ?

^ topMy account has been blocked and I cannot buy credit anymore. Why is that ?

InterVoip has an active fraud prevention system which automatically blocks accounts that are suspected of fraud, or are in tight connection with accounts that are suspected of fraud. If you believe your account has been blocked without justification, please go to our customer service page

^ topAre there any other charges to pay ?

There are no registration or administration charges. The advertised tariff for each destination is all-inclusive. If you make a phone-to-phone call you will be charged a 5 eurocent starting fee.

^ topWhat is the minimum topup amount

We require a minimum Payment of EUR 10.00. No monthly payment required. Take your time to use this credit and top up again if you run out of credit.

^ topI would like to pay without VAT, is that possible ?

All European accounts are subjected to Luxembourg VAT (15%). If you are a registered company, please contact your local tax office to check for tax redemption arrangements.

^ topWill I receive an invoice ?

You will not receive an invoice by post. All call specifications and costs can be seen on your account page on this website.